Refund policy
HARANOX RETURN & REFUND POLICY
We want you to be satisfied with your purchase from HARANOX. We offer a 30-day return period from the date you receive your order, subject to the conditions below.
HOW TO START A RETURN
To request a return, contact us at:
support@haranox.com
Please include your order number and the reason for your return.
If your return is accepted, we will provide you with return instructions and the appropriate return address for your order.
Please do not send products back before receiving return instructions from us.
30-DAY HARANOX RETURN POLICY
For voluntary returns made outside any mandatory legal withdrawal period but within 30 days of receiving your order, the product must be returned in the same condition in which it was received, unused, with tags where applicable, and preferably in its original packaging.
Proof of purchase may be required.
EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable legal exceptions.
To exercise this right, contact us at support@haranox.com with a clear statement that you wish to withdraw from the purchase.
During the statutory withdrawal period, you may inspect and handle the product only as necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
RETURN SHIPPING
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning products when returning an item because they changed their mind.
If you received an incorrect, damaged, defective or non-conforming product, please contact us at support@haranox.com so that we can review the issue and provide the appropriate solution.
Do not return an item until you have received return instructions from HARANOX.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@haranox.com.
Please include your order number and, where possible, photographs or other information showing the problem.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain products may not be eligible for return where permitted by law. Examples may include:
- Personalized or custom-made products
- Perishable goods
- Sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed
- Gift cards, where permitted by applicable law
If you are unsure whether your product is eligible for return, contact us at support@haranox.com before sending anything back.
SALE ITEMS
Purchasing an item at a discounted or promotional price does not remove any mandatory consumer rights provided by applicable law.
EXCHANGES
The simplest way to exchange a product is to request a return for the original product and, once the return is accepted, place a separate order for the replacement product.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
For returns covered by mandatory consumer withdrawal rights, refunds will be processed within the time limits required by applicable law.
Where permitted by law, HARANOX may wait until the returned goods are received, or until you provide evidence that the goods have been sent back, before completing the refund.
For eligible EU withdrawals, the standard delivery cost originally paid by the customer will be refunded where required by applicable law. Additional delivery costs resulting from choosing a more expensive delivery method than the standard option are not refundable unless required by law.
After we issue a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
CONTACT
For all return and refund questions, contact:
support@haranox.com
HARANOX
Website: haranox.com
This policy does not limit any mandatory rights provided to consumers under applicable local law.
MODEL WITHDRAWAL FORM – EU CONSUMERS
Complete and send this form only if you wish to withdraw from the contract.
To: HARANOX
Email: support@haranox.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
____________________________________
Order number:
____________________________________
Ordered on / received on:
____________________________________
Name of consumer:
____________________________________
Address of consumer:
____________________________________
Date:
____________________________________
Signature of consumer (only if this form is submitted on paper):
____________________________________