Shipping policy
HARANOX SHIPPING POLICY
Thank you for shopping with HARANOX.
This Shipping Policy explains how orders placed through haranox.com are processed and delivered.
ORDER PROCESSING
Orders may require processing before they are shipped.
Processing and delivery times can vary depending on the product, destination, supplier location, shipping method and other circumstances.
Once your order has been shipped, you may receive a shipping confirmation email with tracking information when tracking is available.
SHIPPING DESTINATIONS
HARANOX ships to eligible destinations shown during checkout.
Shipping availability may vary depending on the product and delivery destination.
If a shipping option is not available for your address during checkout, we are currently unable to ship that order to the selected destination.
SHIPPING COSTS
Any shipping charges applicable to your order will be displayed during checkout before you complete your purchase.
Free shipping may be offered for certain orders, products, destinations or promotional periods when indicated on our website or during checkout.
DELIVERY ESTIMATES
Estimated delivery times may be displayed on product pages, during checkout or in your order confirmation.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may vary due to factors such as:
- Destination country
- Shipping carrier
- Customs processing
- Public holidays
- Weather conditions
- High-volume periods
- Circumstances outside our reasonable control
For customers protected by European Union consumer law, orders will be delivered within the period required by applicable law unless a different delivery period has been agreed.
TRACKING
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
MULTIPLE PACKAGES
Products in the same order may occasionally be shipped separately.
If this occurs, you may receive more than one package and more than one tracking number.
DELIVERY DELAYS
If your order appears to be significantly delayed, contact us at:
support@haranox.com
Please include your order number so we can investigate the shipment.
Nothing in this policy limits any mandatory consumer rights relating to late or failed delivery.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at support@haranox.com.
We will make reasonable efforts to update the address before shipment, but changes cannot always be made after an order has entered processing or has been dispatched.
LOST OR UNDELIVERED ORDERS
If your order does not arrive, contact us at support@haranox.com.
We will investigate the shipment with the relevant fulfillment provider or carrier and provide an appropriate solution in accordance with applicable law.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible at support@haranox.com.
Include your order number and, where possible, photographs showing the condition of the package and product.
Returns, refunds and defective products are also covered by our Return & Refund Policy.
CUSTOMS, TAXES AND IMPORT REQUIREMENTS
International orders may be subject to customs procedures depending on the destination and shipment origin.
Any taxes, duties or other charges collected by HARANOX will be shown where applicable during the purchasing process.
Where additional import requirements or charges may apply, applicable consumer disclosure requirements will be respected.
CONTACT
For questions regarding shipping or your order, contact:
support@haranox.com
HARANOX
Website: haranox.com
Nothing in this Shipping Policy limits any mandatory consumer rights provided by applicable law.